Terms of service
TERMS OF SERVICE
Last updated: June 2026
OVERVIEW
This website is operated by ORLMS E-Bikes. Throughout the site, the terms "we", "us" and "our" refer to ORLMS E-Bikes. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"). Please read these Terms of Service carefully before accessing or using our website.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you are the age of majority in your jurisdiction and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws and EU consumer protection regulations).
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
SECTION 3 – ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
SECTION 4 – PRODUCTS AND PRICING
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without notice.
All prices are displayed in EUR and are inclusive of applicable VAT where required by EU law. We reserve the right to correct any pricing errors.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – ORDERS AND PAYMENT
We reserve the right to refuse or cancel any order. If we cancel an order after payment has been processed, we will issue a full refund.
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
SECTION 6 – RIGHT OF WITHDRAWAL (EU CONSUMERS)
In accordance with EU Directive 2011/83/EU, consumers within the European Union have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason.
To exercise your right of withdrawal, please contact us at info@orlms-ebike.com before the withdrawal period expires. You will be responsible for the cost of returning the goods unless otherwise agreed.
Refunds will be processed within 14 days of receiving the returned goods, using the same payment method as the original transaction.
SECTION 7 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any regulations or laws, to infringe upon intellectual property rights, or to submit false or misleading information.
SECTION 8 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
To the extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our products or services.
SECTION 9 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the European Union and the jurisdiction in which ORLMS E-Bikes operates, without prejudice to any mandatory consumer protection rights applicable in your country of residence.
SECTION 10 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
📧 info@orlms-ebike.com